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Daiwa Roynet Hotel SAPPORO-SUSUKINO
Adjacent to the Susukino area, Hokkaido's largest downtown area. It is a one-minute walk from the subway station has good access.
The security of the elevator is also safe with the card management.
TOPICS
Japanese and Western style buffet Japanese and Western style buffet
Wide variety of carefully selected ingredients add a touch to the experience of Sapporo Trip.
Italian restaurant offers blending of Japanese/western menu in hotel breakfast style.
If you prefer a Japanese style, we offer staple Japanese style side dish like rice and miso soup.
In addition, hidden popular menu item like curry and Italian dessert is pleasing to customers.
| Opening hours | 7:00-10:30 (Last entrance 9:45) |
|---|---|
| Service charge | Adults: 1480 yen (tax included) Elementary school students: 800 yen (tax included) Preschool Children: Free |
| Location | First floor of this hotel |
FACILITIES
Restaurant
＋ー
Offers award winning pizza with relaxing atmosphere to taste the wine, and fresh Hokkaido vegetable & fish served in dynamic “ROBATA” style (fireside atmosphere style).
Restaurant casual vibe interior is made up of an arc-shaped counter and the ROBATA style is right in front of your eyes, where you can enjoy the process of making Pizza.
[Place] 1st floor
[Opening hours]
7:00 to 10:30 (Last Entrance 9:45)
11:30～14:30(LO14:00)
Monday - Thursday, Sunday, and National Holiday 17:00 to 23:00 (LO22:30)
Friday, Saturday, and the day before holiday 17:00 to 24:00 (LO23:00)
Room service is also available at guest rooms.
※ Room service LO22:30
※ We may shorten our business hours as a preventative measure against the spread of the new coronavirus.
For details, please contact the restaurant.
[Genre] Italian
Parking lot
＋ーThe hotel does not own a parking.
Associated parking : Times Susukino 4.1
Reservations are not available. Parking space is based on first come first serve basis.
Price:14：00～11：00 ¥1500
Spaces:163 cars
【Vehicle restrictions】
Height:2.1m
Weight:2.5t
Width:1.9m
Length:5.0m
Convenience store
＋ーLocation:1st floor
Opening Hours:24h
ATM service
Coin-operated laundry
＋ー
Location:8th floor
Business hours:24h
Number of machines:3
Reference fee:300 yen ～
Please use 100 yen coins only. Money changer located 2F next to Front desk.
No detergent required.
Vending machines, ice-making machines, and microwave ovens
＋ー
Vending Machine:5&11th floor
Microwave:5&11th floor
Ice Machine:5&11th floor
Smoking area
＋ーSmoking booth is available on 2nd floor.
Conference room
＋ー
There is a meeting room in the hotel. For any further information please contact our hotel directly.
SERVICE
Luggage Storage
＋ーOur hotel can keep your luggage for one day.
For more information please check our FAQ corner.
Courier
＋ーWe accept domestic shipping only.
For more information please check our FAQ corner.
Security Lock System
＋ーIn order to protect our guests our hotel has a curfew (12am - 6am).
During curfew all the enterances are lock, so in order to enter the hotel please use your room key.
※Our hotel have security lock system in the elevators. Please insert Room Card to use elevator.
Copy/Fax
＋ー(Not free) Please ask the front desk.
Wheelchair
＋ーOur hotel provides folding manual wheelchairs available for use within the hotel only. If you would like to use one, please inform hotel in advance.
Free Wi-Fi
＋ーEvery room and the lobby has free Wi-Fi.
How to get here
Those who come by plane
・ Approximately 40 minutes to Sapporo Station by JR Rapid Airport train, followed by a subway or taxi.
・ Take the limousine bus to " Sapporo Downtown " and get off at " Minami 3-jo Susukino " and walk for 3 minutes.
Those who come by train
Nearest station
・ Toho Line of Sapporo Municipal Subway [Housui Sukino] alongside of No. 3 Exit.
・ Take the Sapporo Municipal Subway Nanboku Line [Susukino] Exit No. 3 to the right and it takes four minutes.
Those who come by car
Going to the Sapporo area on Route 36 from New Chitose Airport and the expressway on Chitose IC.
Go toward Sapporo, and take Route 36 again after descending at Kita-Hiroshima IC, to Sapporo.
It faces Route 36, and the affiliated parking lot (first-come, first-served) is adjacent to the back of the hotel.
Daiwa Roynet Hotel SAPPORO-SUSUKINO
2-1, Minami 4-jo Nishi 1-chome, Chuo-ku, Sapporo-shi, Hokkaido 064-0804
Susukino Area
(within walking distance of the hotel)
FAQ
QAre amenities in the room are free of charce?
＋ーA Yes, feel free to use them.
QDoes you hotel have a public bath?
＋ーA No.
QIs it possible to rent a car?
＋ーA Our hotel does not provide rental car services. To find one, please ask the front desk.
QWhat is Check-In and Check-Out time?
＋ーA Check in time is 2pm. Check out time is 11am.
QCan I request an early Check-In
＋ー
A
Earlier check-in is possible starting 12pm and costs extra one thousand yen per each hour.
Please understand that this may be subject to availability on your check-in date.
QCan I request a late check-out?
＋ーA Late check out is possible but is a subject to availability on your check out date. The latest check out time is 2pm.
QDoes your hotel allow pets?
＋ーA Unfortunaltely, no. (Sight challenged customers can stay with their service animals)
QIf i extend my stay, can I stay in the same room?
＋ーA Depends on the room availability of that day. Please contact the front desk.
QCan I make room requests?
＋ーA We accept room requests but may not be able to provide you with desired room depending on the room availabilitu of that day.
QCan I store my luggage at hotel before check in or after check out?
＋ーA We can keep your luggage at the front desk on the day of your check in and the day of your check out.
QI have another reservation at your hotel. Can I store my luggage until my next check in?
＋ーA Of course, once we confirmed your reservation.
QCan I check in later than the check in time I stated?
＋ー
A
If you are going to be later that your stated check in time please inform the hotel.
Due to security reasons the doors to the hotel are locked at night. In case of late arrival please use an interphone next to the door to contact front desk.
QCan I ask for a free upgrade?
＋ーA Room upgrades are possible but not free. Please contact front desk for more details.
QWhat do you need to check in to the hotel?
＋ーA Please show us your passport and reservation number.
QCan I invite a guest into my room?
＋ーA Please meet with your guest at the public area of the hotel.
QCan I smoke in the room? Can I smoke electronic cigarettes?
＋ーA If you would like to smoke in the room, please book a smoking room.
QDo I have to pay extra for my child?
＋ーA Children under 12y.o can stay for free when sharing bed with their parents (amenities and breakfast are not included).
QDoes your hotel have a shuttle bus service?
＋ーA No, but our front desk can help you to find one.
QIs there Wi-Fi in the hotel?
＋ーA Yes, and it's free. For password, please contact the front desk.
QCan I make a copy or send a FAX from your hotel?
＋ー
A
Yes, at the front desk.
It would be 10JPY for black&white page or 50JPY for a colored one.
QCan I ship my luggage to your hotel?
＋ー
A
Yes, we can keep youe belongings at the front desk.
When shipping, please write your reservation name and check in date.
Please note, that we cannot keep luggages that require temperature control.
QCan you keep food or drinks?
＋ーA Yes, as long it does not require temperature control.
QCan I send a parcel to your hotel by cash on delivery?
＋ーA No. Please pay for delivery in advance.
QCan you ship internationally?
＋ーA No. Only domestically.
QCan I exchange currency at your hotel?
＋ーA No. Please ask front desk for closest exchange offices.
QCan I borrow an iron?
＋ーA Yes. Please contact the front desk.
QCan I make a phonecall from my room? Can I call overseas?
＋ーA Yes, but you will be charged for each outcoming phonecall.
QDo you have an adapter or converter?
＋ーA Yes, at the front desk.
QPlease tell me about room cleaning
＋ー
A
If you are staying for more than one night and you would like cleaning services, please use the magnets on your door.
If you would like room cleaning (including towel exchange), please attach the blue magnet (indicating 'Please clean the room') to the outside of your door by 10:00 AM on the day of service.
If you do not require cleaning but would still like towel exchange, please attach the grey magnet (indicating 'Please exchange towels') to the outside of your door by 10:00 AM on the day of service.
If neither magnet is attached, please note that neither cleaning nor towel exchange will be performed.
However, for hygiene reasons, room cleaning will be conducted every third day even if you do not request it.
We appreciate your understanding and cooperation with our SDGs initiatives. Thank you for your cooperation.
QAt the hotel, can I pay with a credit card? What kinds of credit card can I use?
＋ーA We accept VISA, MasterCard, JCB, American Express, Diners and Union Pay.
QCan I pay with a QR code (AliPay, WECHAT PAY or KAKAOPAY)?
＋ーA No.
QCan youissue a receipt for my stay?
＋ーA Yes, but only for the payments made directly at the front desk.
QWhat's the hotel's cancellation fee policy?
＋ー
A
(Reservations made for 1 to 14 people)
Cancellation on the previous day: 20% of room charge.
Cancellation on the day: 80% of room charge.
No-show: 100% of room charge.
(Reservations made for 15 or more people)
Cancellation 9 days prior to check in day: 10% of room charge.
Cancellation on the previous day: 20% of room charge.
Cancellation on the day: 80% of room charge.
No-show: 100% of room charge.
QHow do I become a member?
＋ーA Please inquire to the front desk.
QDo I have to pay to become a member?
＋ーA No, it's totally free.
QWhat are the benefits of becoming a member?
＋ーA To find out about Roynet Club benefits, please stop by the front desk.
QHow long are Roynet points valid for?
＋ーA Points a valid for two years since the last stay.
QHow can I use my Roynet Points?
＋ーA Points can be used at the front desk when you pay the room charge.
QI lost my membership card. What should I do?
＋ーA Please inform the hotel for the new card.
QWhat is Roynet Club Members?
＋ーA It's a point collecting system that can be used at any Daiwa Roynet hotel.
QI forgot something in the room. What should I do?
＋ーA Please contact our hotel.TEL.81-11-530-0755
QCan you make a restaurant reservation for me?
＋ーA Yes, but only for the period of your stay at out hotel.
QWhat is check-in time?
＋ーA You can check in any time after 2 pm. In case of you arriving late please let the hotel know your arrival time in advance.
INFORMATION
| Number of guest rooms | 240 |
|---|---|
| Capacity | 480 |
| Check-in / Check out | 14：00/11：00 |
| Credit card | VISA・JCB・AMEX・Diners Club・MasterCard・UC・UnionPay card |
| Other Facilities | Restaurant / Parking lot / Convenience store / Coin-operated laundry / Vending machines, Ice Machines, and Microwave / Smoking area / Conference room |
| Other Services | Luggage Storage / Courier / Security Lock System / Copy/Fax / Wheelchair / Free Wi-Fi / Public PC / PC rental (fee-charging) |