A Take the Sendai Airport Access Line to Sendai Station (approx. 25 minutes). For more information, please click here.

A About 20 minutes by car from Sendai Miyagi IC on the Tohoku Expressway. For more information, please click here.

A It is about a 2-minute walk from JR Sendai Station (East Exit). For more information, please click here.

[From SendaiStation]
A 2-minute walk from the East Exit of JR Sendai Station. 
Go out through the Central Ticket Gate of Sendai Station, turn left, and walk on the east-west free path toward the East Exit.
You will see our hotel just ahead on the right.
Go down to the first floor using an escalator and come to the hotel side through the underground passage or come to our hotel by crossing the crosswalk in front of our hotel.
Enter the main entrance and come up to the front desk on the second floor using an elevator.

[From SendaiAirport]
It will take about 25 minutes from Sendai Airport via the Sendai Airport Access Line.

A We are sorry, but is not available

A Yes, feel free to use them.

A No.

A Our hotel does not provide rental car services. To find one, please ask the front desk.

A Smoking rooms are available in the guest rooms, but smoking is not permitted in the common areas on the hotel premises. (Smoking booths are located on the 2nd floor. (Smoking booths are located on the 2nd floor.)

A Located in the vending machine corner on the 3rd and 10th floors.

A We are sorry, but we do not have any cigarette vending machines. Please purchase cigarettes at the convenience store on the first floor of the building.

A Available at the Marutoku Fisheries Department restaurant on the second floor.

Business hours: 6:30-9:30 (weekdays)

7:00-10:30 (Saturdays, Sundays, and holidays)

*Please enter the store at least 15 minutes before closing time.

A Yes, we do this at the front desk. (Maximum A3 size, monochrome: 10 yen per page, tax included; color: 50 yen per page, tax included)

A Check-in time is 2pm. Check-out time is 11am.

A "Earlier check-in is possible starting 12pm and costs extra one thousand yen per each hour. 
Please understand that this may be subject to availability on your check-in date."

A Late check out is possible, but is a subject to availability on your check-out date. The latest check-out time is 2pm.

A Unfortunaltely, no. (Sight challenged customers can stay with their service animals)

A Depends on the room availability of that day. Please contact the front desk.

A We accept room requests, but may not be able to provide you with desired room depending on the room availability of that day.

A We can keep your luggage at the front desk on the day of your check in and the day of your check out.

A Of course, once we confirmed your reservation.

A "If you are going to be later that your stated check in time please inform the hotel.
Due to security reasons the doors to the hotel are locked at night. In case of late arrival please use an interphone next to the door to contact front desk."

A Room upgrades are possible, but not free. Please contact front desk for more details. 

A Please show us your passport and reservation number.

A Please meet with your guest at the public area of the hotel.

A If you would like to smoke in the room, please book a smoking room.

A Children under 12y.o can stay for free when sharing bed with their parents (amenities and breakfast are not included).
Single and double room up to 1 child.
Twin rooms up to 2 child.

A No, but our front desk can help you to find one.

A Yes, and it's free. For password, please contact the front desk.

A "Yes, at the front desk. 
It would be 10JPY for black&white page or 50JPY for a colored one. "

A "Yes, we can keep youe belongings at the front desk.
When shipping, please write your reservation name and check in date.
Please note, that we cannot keep luggages that require temperature control."

A Yes, as long it does not require temperature control.

A No. Please pay for delivery in advance.

A Yes, but only domestically.

A No. Only domestically.

A No. Please ask front desk for closest exchange offices.

A Yes. Please contact the front desk.

A Yes, but you will be charged for each outcoming phonecall.

A Yes, at the front desk. 

A Normally, check-in time is from 14:00 and check-out time is 11:00.


Early check-in
Check-in time is available from 12:00 p.m. at most. 1,000 yen per hour (tax included).
Please note that we may not be able to meet your request depending on the reservation status on the day before or on the day of your stay. Please contact the hotel in advance if you wish to check in.

Late check-out
We will accept a late check-out until 14:00 at a rate of 1,000 yen per hour (tax included).
After 14:00, you will be charged an overnight stay fee.
Please note that we may not be able to meet your request depending on the reservation situation on the day of your stay.

A Normal check-out time is 11:00.
Extension is available at 1,000 yen per hour (tax included) up to 14:00.
Please contact the front desk if you wish to extend your check-out time.

*Please note that we may not be able to meet your request depending on the reservation situation on the day.
*After 14:00, the overnight stay fee will be charged.

A Energy-saving system
Wireless LAN
LAN cable
LCD TV
Room illumination: 240 Lux
Refrigerator (empty inside)
Wide desk and director's chair
Trouser press
Toilet with hot water heater
Hair dryer
Portable battery charger
Air purifier with humidification function / Air cleaner
Electric kettle
Free BS channel
VOD
Shampoo, conditioner, body wash
Shampoo, rinse, body wash, face wash, hand wash
Kao "RIESESH
Shoehorn, brush, shoe polish (paper laminate type)
Hangers, pinch hangers
Bath towels
Face towels
Bath mats
Nightwear (gown type)
Disposable slippers

*Other amenities are available on the 2nd floor.

A It is an abbreviation of "Video on Demand System". You can watch movies and other programs on about 100 channels. (1,000 yen per night, tax included) There are programs such as foreign movies and Japanese movies. (You can also fast forward and rewind.)

A We are sorry, but please refrain from using electronic cigarettes in non-smoking rooms.

A We apologize, but for reasons of public morals, crime prevention, and fire safety, we ask that anyone other than hotel guests refrain from entering the guest rooms or guest room floors. Please meet with guests in the lobby.

A An extra bed can be added in the Grand Deluxe Twin room only, accommodating up to three people.
If you wish to add an extra person, please contact the hotel as soon as possible.

A We are sorry, but it is not available.

A If you are going to be late for more than two hours , please let us know by contacting the hotel in advance. Your reservation may be canceled if you didn't inform us in advance.
Also, for security reasons, the automatic entrance door of our hotel is locked at night (24:00 to 6:00 the following morning). We apologize for the inconvenience, but please call us through the intercom at the entrance.

A Unfortunately, we do not allow animals other than assistance dogs (guide dogs, hearing dogs, service dogs, etc.).

A Yes, we do. We have a limited number of baby cribs, so please contact the hotel directly in advance. (For safety reasons, baby cribs are only available for children up to 1 year old.)

A Sorry, but we do not offer room service.

A Your valuables will be placed in a valuables bag and kept safely in the hotel. Please note that we may not be able to keep your valuables depending on their size and content.

A Any charges purchased, added, or used at the hotel other than the accommodation set plan at the time of reservation cannot be added to the room rate. Therefore, please note that we cannot issue a receipt for the "accommodation fee."

A Yes, we do have universal room. As we have only one, please make a direct reservation or contact the hotel.

A We have information about nearby restaurants, so please ask at the front desk.

A Please refer to the Sendai Tourism and Convention Association website.

A We accept VISA, MasterCard, JCB, American Express, Diners and Union Pay.

A No.

A Yes, but only for the payments made directly at the front desk.

A "(Reservations made for 1 to 14 people)
Cancellation on the previous day: 20% of room charge.
Cancellation on the day: 80% of room charge.
No-show: 100% of room charge.

(Reservations made for 15 or more people)
Cancellation 9 days prior to check in day: 10% of room charge.
Cancellation on the previous day: 20% of room charge.
Cancellation on the day: 80% of room charge.
No-show: 100% of room charge."

A Please make payment at the hotel or by bank transfer before the check-in date. You can also use credit card payment on the official reservation site. If you wish to make payment at the hotel or by bank transfer, please contact us in advance. Please note that any bank transfer fees will be borne by the customer.

A The automatic payment machines can handle currency exchange. *Neither the front desk nor the automatic payment machines offer foreign currency exchange.

A The name on the receipt can be under your company name or your name and you can get the receipt from the automatic payment machine. First you check-in at front desk and pay at the payment machine. After payment, the receipt will be issued from the automatic payment machine. We can also issue private receipts (handwritten type).

A If you choose to pay by credit card in advance when making a reservation, please issue a receipt online by yourself. Please note that we cannot issue receipts at the hotel.

A You can pay with a UnionPay card at the front counter. (Automatic payment machines are not supported.) However, please note that you cannot use it at any of the hotel's facilities.

A Please inquire to the front desk.

A No, it's totally free.

A To find out about Roynet Club benefits, please stop by the front desk.

A Points a valid for two years since the last stay.

A You can use your Roynet points to pay for your room charge.

A Please inform the hotel to issue a new card.

A It's a point collecting system that can be used at any Daiwa Roynet hotel.

A Please contact our hotel.TEL.81-22-293-7055

A Sorry, but we don't provide this and you need to make reservation on your own.

A You can check in any time after 2 pm. In case of you arriving late please let the hotel know your arrival time in advance.

A According to laws and regulations established by the Ministry of Health, Labor and Welfare, when a "foreigner without an address in Japan" stays at a hotel, in addition to providing *name, *address, etc., *nationality and *passport number must be provided and a copy of the passport must be presented. Even if the person making the reservation has an address in Japan, the same applies to those accompanying them and they are "foreigners without an address in Japan." Thank you for your understanding and cooperation.

A Daiwa Roynet Hotels operates a variable rate system that changes depending on the season, day of the week, etc. The price shown to you will change depending on the room availability at the time of your inquiry or reservation.