There is no parking lot at the hotel.
Please use the affiliated parking lot or nearby coin parking.

For inquiries, please contact us at ""0570-08-1050"" (Navi Dial)""

[Partner parking lot] Name: AP Park Sakuramachi (*first-come, first-served basis; no reservations*) Address: 3-1 Sakuramachi, Chuo-ku, Kumamoto City, Kumamoto Prefecture 860-0805 Price: 1200 yen (tax included)/night (14:00 - 11:00 the next day) *Please pay separately on-site for usage outside of affiliated hours (11:00 to 14:00). 7:00 to 19:00 First 60 minutes / 200 yen (tax included) Subsequent 60 minutes / 100 yen (tax included) 19:00 - 7:00 60 minutes / 100 yen (tax included) *When using a partner parking lot, be sure to bring your parking ticket to the front desk. 　The discount is not applicable if the parking ticket is not presented.

There is a self-service coin laundry corner.
Please make sure to use it during your long stay on a business trip or sports training camp, or for a little laundry during your trip.
[Hours open] 24 hours
[Detergent] No detergent required due to automatic input

Precautions for use
・Only guests staying at the hotel can use it.
・For both washing machines and drying machines, you can use a 100-yen coin or a transportation electronic money.
・To exchange money, please use the automatic checkout machine at the front desk or in the lobby.

 

We have installed ice-making machines in the vending machine corner.
Please use the cup provided beside the ice maker. [FREE]

 

◆[Charged] To ship from hotel
We accept packages at the front desk. We also have boxes and plastic covers for home delivery (both charged).

◆If the customer sends the package to the hotel
Please be sure to specify the name of the guest (Katakana) and the date of stay on the slip. 
After checking your reservation information and slip, we will keep it until the day of check-in.
However, we are unable to receive cash, valuables, drugs, letters, fragile goods, dangerous goods, cool packages and other items that require temperature and humidity control, and cash on delivery packages. 
※We may not be able to accept it due to the limited storage space.
※If your reservation name is not listed on the slip or if we are unable to match your reservation information, we may not be able to receive your delivery.
If you have any questions, please contact the hotel.
 

We lock the front entrance of the hotel from 0:00 a.m. to 6:00 the next morning for safety in the hotel hall at midnight.

When entering the building after midnight,
・For guests staying at the hotel, you can open the entrance with the room key.
・Customers who are checking in, use the intercom located outside the front entrance,
　We will check your reservation's name before you can enter the hotel.

※Our hotel has also introduced a card key security system in the elevator.
　You need a room key to the floor of the guest room.
 

This is accepted at the front desk. (charged)
Copy (black and white): 10 yen per sheet (tax included)
Copy (color): 50 yen per sheet (tax included)
FAX: 50 yen per transmission, including tax (up to 5 copies sent)
※Receiving faxes is accepted free of charge.
(Please write the name properly so we will know the guest accurately.)
 

Daiwa Roynet Hotels has installed Evac Chair (equipment for evacuating through the stairs).
In emergencies where elevators cannot be used, such as earthquakes and fires, people on the upper floors requiring assistance and injured can be evacuated safely and promptly on the stairs.
 

Customers who pay locally (settle at the hotel) are asked to pay the accommodation fee in advance when checking in. You can also pay by credit card (JCB/VISA/AMEX/ Diners/SAISON). The automatic checkout machine also handles exchange of money, and there is no troublesome procedure, and the check-in and check-out is smooth as well.
※Some hotels are unable to pay by credit card at the checkout machine.
 

You can borrow it at the front desk.
Wheelchairs are only available inside the building. Please be aware of this in advance.
 

Daiwa Roynet Hotels has AED installed at the front desk.