A No, we don't offer leisure facilities at our hotel. 

A Unfortunately, no. The rooms aren’t designed with space for a cot and we don’t provide one. 

A Unfortunately,no.

A Yes, laundry machines are available 24/7 on the 9th floor. It may take extra time to use it as we only have two machines for the whole hotel. Detergent is added automatically.  

A Yes, you can access the hotel the whole night with your key card. The entrance door will be locked at midnight. Please place your key card onto the black sensor next to the entrance door. You can also contact reception the using interphone. Our reception is open 24/7. 

A Yes, microwaves are available on the 5th and 12th floor. 

A If you are staying for more than one night and you would like cleaning services, please use the magnets on your door.

If you would like room cleaning (including towel exchange), please attach the blue magnet (indicating 'Please clean the room') to the outside of your door by 10:00 AM on the day of service.

If you do not require cleaning but would still like towel exchange, please attach the grey magnet (indicating 'Please exchange towels') to the outside of your door by 10:00 AM on the day of service.

If neither magnet is attached, please note that neither cleaning nor towel exchange will be performed.

However, for hygiene reasons, room cleaning will be conducted every third day even if you do not request it.

We appreciate your understanding and cooperation with our SDGs initiatives. Thank you for your cooperation.

A Our standard check-in time is any time after 2pm. If rooms are available prior to check-in time, an early check-in may be possible with a 1000yen/hour additional charge and 12noon is the earliest you may check in. To guarantee an early check-in before 12noon, it is necessary to book the previous night. You are welcome to leave your luggage free of charge prior to your check-in.  

A Your receipt will be issued from the payment machine upon check-in. Please note that we cannot issue your receipt if your payment has been made online. Please ask our reception staff if you need a receipt under your company name or a specific name. The space for the name on the receipt is limited, your receipt may be issued as a handwritten one. 

A If you think you might have left an item in your hotel room after check-out, please get in touch with the hotel reception directly. Please note that the items you left can be sent back only by cash-on-delivery. Only domestic mail is accepted. 

A Yes, please ask our reception staff for reservations. Please note that we don’t accept restaurant reservations before your arrival as there is a possibility that the restaurants would charge us a cancellation fee if you don’t arrive as you booked. Do not amend or cancel your reservation as much as possible after your reservation has been made. Thank you for your understanding.  
 

A You can check in any time after 2 pm. In case of you arriving late please let the hotel know your arrival time in advance.

A (Reservations made for 1 to 14 people)
Cancellation on the previous day: 20% of room charge.
Cancellation on the day: 80% of room charge.
No-show: 100% of room charge.

(Reservations made for 15 or more people)
Cancellation 9 days prior to check in day: 10% of room charge.
Cancellation on the previous day: 20% of room charge.
Cancellation on the day: 80% of room charge.
No-show: 100% of room charge.

A Unfortunately,no.

A Breakfast can be booked online when you’re booking your hotel room. You can also purchase breakfast tickets anytime at the reception desk.  Breakfast tickets cost 1980yen per person.  All-You-Can-Eat pancakes is included with the price.  Breakfast tickets for children cost 1000yen per child and up to one child under 5 can eat for free with an adult. If one adult brings two children under 5, then only one child can eat for free. You cannot add breakfast for children online, please purchase breakfast tickets at the restaurant directly. 

A Yes, we have a multi type phone charger in the chest drawer.  Feel free to ask the reception desk for the extra phone charger if you need it. 
 

A Yes, we have a one-size-fits-all nightwear. Trousers are not available. Contact the reception desk for a larger or a smaller nightwear.  Please note that the different sizes of nightwear are subject to availability. 

A Our standard check-in time is any time after 2pm. If rooms are available prior to check-in time, an early check-in may be possible with a 1000yen/hour additional charge and 12noon is the earliest you may check in. To guarantee an early check-in before 12noon, it is necessary to book the previous night. You are welcome to leave your luggage free of charge prior to your check-in.  

A Yes, we have laundry service. You can find a plastic bag and an order slip in the chest drawer, please fill out the slip and come down to the reception desk with your laundry by 9:30am. Your laundry can be ready at 7:00pm on the day. Laundry service is not available on Sundays and national holidays. 

A No, currently hair straighteners are unavailable. 

A No, the use of electronic cigarettes inside the non-smoking room is prohibited. We have a designated smoking area on the third floor where e-cigarettes can be used. 

A No. Take away is available at the restaurant HEARTH SMOKED GRILL ＆ GALETTE on the second floor of our property. Please place an order to the restaurant and collect your order at the restaurant directly.  

A Yes, we provide one complimentary bottled water per person. Extra bottled water is available with an additional charge. Feel free to ask reception staff for the price. Tap water is also clean to drink. 

A Yes, however, the delivery drivers cannot go up to the guest room floors. Please come down to the reception floor to collect your order. 

A Yes, feel free to ask the reception desk. Due to lack of space, the taxi cannot park in front of the hotel entrance. We will inform you the car number and the specific place where your taxi is waiting. Please be sure to confirm the provided car number before getting on. Additional charge may be applied if you take a wrong taxi. There will be an additional 500yen charge as a pick-up fee and another 500yen will apply for the advanced taxi booking. One day prior advanced booking is required for big size taxies.  

A No, you don’t have to. You can also leave your key if you are afraid of losing it. 

A We will issue a replacement key. Please fill out the form at the reception desk to avoid misidentification. 

A Check in time is 2pm. Check out time is 11am.

A Late check-out is available with an additional 1000yen per hour and 1pm is the latest you may check out. You must leave your room by 1pm if you requested a late check-out until 1pm. After this time, a full night fee applies. Please note that your late check-out request may be rejected subject to room availability (in occasional circumstances).　Please inform the reception desk by 11:00am if you wish for a late check-out. 

A Unfortunately, with the exception of registered assistance dogs, we don't allow pets to stay at our hotel.  

A Due to deal with SDGs, we have no cleaning services during your stay. In case you need the cleaning service, please put the blue ‘Make up the room’ magnet on the door by 10am. We will not go into your room unless you request the cleaning service. However, due to hygiene purposes,we will clean the room once in three days even when you didn't put the magnet on the door.


 

A It's subject to room availability. You may have to move to a different room. Please contact the reception desk for further details. If you can stay in the same room, please come to the reception desk to complete your payment ( if your payment has not been done) and renew your key. Please also inform the reception staff if you need housekeeping. 

A Yes, we welcome room requests. We will do our best to meet your requests, however, it’s subject to room availability.  Room upgrades are chargeable, please ask the reception staff for the further prices. 

A Yes, feel free to ask our reception staff for the luggage storage. Please note that guest luggage is stored at room temperature only, we cannot store any chilled or frozen items. We will ask you to write your signature and contact number on the luggage slip after you read our luggage storage policy. 

A Please contact our hotel if you arrive later than you stated. The entrance door will be locked for security reasons after midnight. Please ring the bell to contact the reception desk to unlock the door. 

A Room upgrades are available with an additional charge and subject to room availability. Please contact the reception desk for the further details. 

A Please show the reception staff the passports of all the hotel guests in your booking for identification.  
You might be asked to show your booking number. 

A Access to guest rooms is strictly restricted to guests of the hotel. 
Please meet your visitors at the lobby on the third floor. You will be asked to pay an additional charge if you invite visitors to your room. Please note that you might be asked to present your room key for identification.  

A If you would like to smoke in the room, please book a smoking room.

A Children under 12y.o can stay for free when sharing bed with their parents (amenities and breakfast are not included).

A Unfortunately, no. 

A Yes, we have free Wi-Fi available throughout the property. You can find the Wi-Fi password on the back of the room key card holder that you receive upon check-in. 
 

A No. Please use the photocopy machine at the 7-ELEVEN convenience store on the ground floor. 

A Yes. Please be sure that your booking name is indicated on the waybill for identification. Your luggage may be rejected to receive if the name on the waybill is not found on our booking record. It would be helpful if your arrival date is also indicated.  
Please note that your luggage will be kept at the room temperature. We cannot keep any items in cold/hot storage.  
Cash-on-delivery is not accepted. You must complete all the payments when you order the shipping. Our hotel cannot make the payment to receive your luggage on behalf of you.  

A Yes. Please note that we keep your food or drinks at the room temperature only, you cannot store any chilled or frozen items at reception. Our hotel doesn’t take any responsibility for the items you store. 

A No, you must complete all the payments when you order the delivery service. Our hotel cannot make the payments on behalf of you to receive the items. Your delivery items will be sent back to the delivery company if the payments have not been made. 
 

A No. Only domestic delivery is available.   Please note that we accept cash-on delivery only. 

A No. Please ask the reception staff to find the money exchange counters nearby. 

A Yes, you can borrow an iron and ironing board. Please note that the rental items are subject to availability. 
Feel free to contact the reception desk. 

A Yes, the landline in your room is available for both domestic and international calls. You can find information about how to make a phone call on the telephone. Phone calls are chargeable, please make the payment of the telephone bill at check-out. 
 

A No. Please ask 7-eleven on the ground floor for the airport delivery. Airport delivery takes a few more days than the usual delivery services, your luggage must be sent at least 2-3 days prior to your flight. 

A Yes, all the amenities are completely free, however, extra bottled water is chargeable. Feel free to ask the reception desk for the price.  

A Yes, you can pay by either cash or credit card. We accept VISA, Master Card, JCB, American Express, Diners and Union Pay. Please note that we will ask you to pay in cash if your credit card cannot be successfully approved. In the case of your credit card being rejected, please contact your credit card company. Our hotel doesn’t know the reason. 

A No, QR code payment is currently unavailable. 

A Yes, we have one disabled room on the fourth floor. Basically, the disabled room cannot be booked online.  
Please contact our hotel for the further information.  

A Sizes of the room are as follows: 
Standard Double: 15㎡ 
Moderate Double: 18 ㎡ 
Standard Twin: 20㎡ 

Our guest rooms are quite cosy. If you think there is not enough space to store your luggage, we can keep it at the reception desk. Feel free to ask our reception staff. Please note that your luggage will be stored at room temperature only. We cannot store any chilled or frozen items. 

A Most of the room types are equipped with bathtubs. Only Moderate Double (shower room) doesn’t have a bathtub. Please refer to the Rooms page on our official website for further details.

A Room size for these two room types is the same. A Moderate Double room (Modular Bath) is equipped with a small table and Moderate Double room (Shower Room) is equipped with a work desk. If you need a desk for your work/study, Moderate Double room (Shower Room) is a better choice. Both room types have a bathroom. Moderate Double room (Modular Bath) has a bathtub, but Moderate Double room (Shower Room) doesn’t. 

A Yes, all our rooms have a mini refrigerator. Please turn on the switch when you use it. Please note that a freezer is not available, and we cannot store any chilled or frozen items at the reception desk. Ice machines are available on the 5th and 12th floor. Feel free to use the empty cups on the side to bring your ice. 

A All our rooms do have a TV in the room. English channels are not available. 

A All our rooms are equipped with a reverse-cycle air-conditioner.  The temperature mode can be freely changed to heating or cooling. You can also control the temperature using the touchscreen control panel on the wall. English and Chinese are available on the touchscreen. 
 

A Some of the room types don’t have a desk. Standard Double room and Moderate Double room (modular bath) are not equipped with a desk due to lack of space. Moderate Double (shower room) has a wide desk suitable for work or study. Please note that this room type doesn’t have a bathtub. Twin Room has both a desk and a bathtub. Please refer to the Rooms page on our official website for the further information. 

A Please inquire at the reception desk. We will ask you to fill out the Roynet Club application form then issue your membership card. Your points will be printed on the card when you check out.  

A No, our Roynet Club membership is totally free, there is neither an admission fee nor an annual fee. 

A You can earn points which can be applied to the room fee. By showing us your membership card, only providing your signature on the registration card is required at check-in. Please note that you will be asked to fill out your name, home address and phone number to avoid misidentification if you didn’t bring your membership card. 
 

A Roynet Points are valid for two years since your last check-out date. 

A When you earn more than 50 points, you can apply the points to your room charge. Please note that you can use the points for the payment only when you pay your room charge at the hotel directly. You cannot pay by points if your room fee is less than 5000yen.  

A Feel free to ask our reception staff for the replacement card for free. To avoid misidentification, we will confirm your home address and phone number you registered.  

A It's a point collecting system that can be used at any Daiwa Roynet hotel.